Refund & Privacy Policy

We may collect the following information when you use our website, app, or services:

• Personal details (name, age, contact information)

• Health-related information voluntarily shared by you

• Appointment, consultation, and service usage data

• Device and basic technical information for platform performance

Your information is used only to:

• Provide healthcare services and human-assisted support

• Schedule appointments and consultations

• Send reminders, updates, and service communications

• Improve platform functionality and user experience

• Meet legal and regulatory requirements

We do not sell or misuse your personal data.

Our care guides and support staff are trained to maintain strict confidentiality. Any interaction with human support is handled with care, empathy, and respect for your priva

We use industry-standard security measures, including:

• Secure servers and encrypted data storage

• Restricted access to sensitive information

• Regular system monitoring and updates

Your information may be shared only with:

• Healthcare providers (with your consent)

• Labs, pharmacies, or partners involved in your care

• Legal or regulatory authorities, if required by law

You have the right to:

• Access your personal data

• Request correction or deletion (subject to legal requirements)

• Withdraw consent for non-essential communications

This Privacy Policy may be updated periodically. Continued use of our services indicates acceptance of the updated policy.

For privacy-related questions or concerns:

📧 support@encarelife.com

📞 7907970250

1. Service & Product Delivery

• Digital services and assisted care programs are activated as per the selected package.

• Physical products (if applicable) are shipped within 6 working days from the date of order confirmation.

2. Cancellation Policy

• Cancellation requests must be raised before service activation or shipment.

• Once a service has been activated or a product has been shipped, cancellation may not be possible.

3. Refund Policy

• Refund requests must be submitted within 6 days from:

  • The date of service activation, or

  • The date of product delivery, whichever is applicable.

• Approved refunds will be processed within 6 working days from the date of approval.

• Refunds will be credited to the original payment method used.

4. Non-Refundable Cases

Refunds may not be applicable for:

• Services already fully delivered or consumed

• Delays caused due to incorrect user information

• Misuse or non-compliance with platform guidelines

5. Damaged or Incorrect Products (If Applicable)

If you receive a damaged or incorrect product:

• Notify us within 6 days of delivery

• Share supporting photos/details

• Replacement or refund will be initiated after verification

6. Contact for Refunds & Support

To request a cancellation or refund:

📧 support@encarelife.com

📞7907970250